“My Application Was Denied.” Here’s the Exact Appeal Letter I Used to Get It Overturned.
The Two-Paragraph Letter That Changed a “No” to a “Yes”
The Medicaid denial letter said my income was too high. It was a mistake. They had used an old pay stub. For my appeal, I didn’t write an angry novel. I wrote a simple, two-paragraph letter. Paragraph 1: “I am appealing this decision because my income was calculated incorrectly.” Paragraph 2: “As you will see from the attached, more recent pay stubs, my actual monthly income is $X, which is within the eligibility limits.” I attached the new stubs with the income circled. The letter was clear, direct, and gave them the exact evidence they needed to overturn the denial.
The One Person at the Medicaid Office Who Can Actually Solve Your Problem (And How to Reach Them)
I Bypassed the Call Center and Found the Supervisor
I was getting different answers every time I called the main Medicaid helpline. The call center agents were reading from a script and had no real power. I realized I needed to find the person who could actually do something. I politely but firmly told the next agent, “My issue is complex and I need to speak with a supervisor.” It was like a magic password. The supervisor had the authority to look deeper into my case, correct a clerical error on the spot, and give me a final, definitive answer.
“My Caseworker Won’t Call Me Back.” The Escalation Trick That Gets a Response in 24 Hours.
The Email That Broke the Silence
My caseworker was a ghost. I left voicemails and sent emails for weeks with no response. I was stuck. I used a simple escalation trick. I called the main helpline and got the direct email address for my caseworker’s immediate supervisor. I sent the supervisor a very short, polite email. The subject was “Help with Unresponsive Caseworker – Case #[My Case Number].” In the email, I just wrote, “I’ve been trying to reach my caseworker, [Name], for three weeks. Can you please help me get a response?” I had a call back the next day.
How to Use “Legal Aid” to Get a Free Lawyer to Fight Your Medicaid Case
The Lawyer I Got for Free
I was denied Medicaid and my appeal was complicated. I knew I was in over my head. I thought I couldn’t afford a lawyer. I searched online for the “Legal Aid Society” in my city. They are a non-profit that provides free lawyers to low-income people. I called them, and because I was financially eligible, they assigned an attorney to handle my Medicaid appeal for free. That lawyer knew all the rules and regulations. She represented me at my “fair hearing,” and we won. It was expert help I never thought I could afford.
The “Fair Hearing” Process: A Step-by-Step Guide to Your Day in Medicaid Court
The “Courtroom” Was Just a Conference Room
The notice for my Medicaid “fair hearing” terrified me. I pictured a judge and a jury. The reality was much less scary. It was just me, my caseworker, and a neutral hearing officer in a small office. I simply presented my evidence—the pay stubs they had misread. My caseworker presented her side. There was no cross-examination or yelling. The hearing officer listened to both of us, reviewed the documents, and made a decision based on the facts. It was a structured conversation, not a trial, and the truth won.
How to Document Everything: Creating an Unbeatable Paper Trail with Your Smartphone
My Phone Was My Best Witness
After the Medicaid office lost one of my documents, I became a documentation fanatic. My smartphone was my primary tool. I used a free scanner app to create a PDF of every single page I submitted. I used a free fax app that gave me a delivery confirmation receipt. I followed up every phone call with a quick email, summarizing what we discussed. This created a time-stamped, undeniable paper trail. When they later claimed I missed a deadline, I could instantly produce the digital proof that I hadn’t.
“They Cut Off My Benefits!” How to Get Your Medicaid Reinstated, Fast.
The Day My Coverage Disappeared, and How I Got It Back
I went to the pharmacy and was told my Medicaid was no longer active. I panicked. I called the Medicaid office immediately. The worker told me my case was closed because I hadn’t returned my renewal packet. It was a mistake; I had sent it in. I told her I had a certified mail receipt proving they had received it. She was able to look up the tracking number, confirm their error, and start the process to “re-open” my case. Because it was their mistake, my coverage was reinstated retroactively, and there was no gap.
The Top 5 Phrases to Use When Talking to a Medicaid Representative to Get What You Need
The Words That Unlocked Doors
I learned that the words I used on the phone with the Medicaid office made a huge difference. Here are my top five power phrases: 1. “Can you please tell me your name and extension?” (Creates accountability). 2. “I’d like to speak with a supervisor.” (Escalates the issue). 3. “Where can I find that policy in writing?” (Challenges their claims). 4. “Can you summarize the next steps for me?” (Ensures clarity). 5. “Thank you for your help.” (Kindness goes a long way). Using these phrases helped me take control of the conversation.
How to Spot and Report an Error on Your “Explanation of Benefits” (EOB)
The Bill I Didn’t Have to Pay
I got an “Explanation of Benefits” (EOB) from my Medicaid plan after a doctor’s visit. It showed the doctor had billed for a service I never received. I knew I had to report it. I circled the incorrect charge on the EOB. I wrote a short letter explaining, “I did not receive this service on this date.” I mailed a copy of both to my Medicaid plan’s appeals department. They investigated, agreed it was a billing error, and made sure I was not responsible for the charge. The EOB was my tool for catching the mistake.
The “Grievance and Appeals” System Explained in Plain English
My Two Paths to Fighting Back
I was unhappy with my Medicaid plan. I learned there are two ways to fight back. An “appeal” is what you file when the plan denies payment for a service you think should be covered. It’s a fight about coverage. A “grievance” is what you file when you are unhappy with the quality of your care or your customer service—like a rude representative or a long wait time. It’s a fight about quality. Knowing the difference helped me file the right kind of complaint to get my problem addressed.
My Doctor Billed Me by Mistake. Here’s How I Got the Bill Canceled.
The Bill That Wasn’t My Problem
I received a bill from my doctor’s office for a co-pay. I knew that with my Medicaid plan, my co-pay should be zero. It was a simple billing error on their end. I didn’t just ignore it. I called the doctor’s office manager. I politely said, “Hi, I think I’ve been billed by mistake. I have Medicaid, and my plan covers this visit in full. Can you please re-check my insurance information?” She looked it up, apologized for their error, and told me to disregard the bill. One simple phone call made the problem disappear.
A Guide to Your Rights as a Medicaid Patient: What Your Doctor Can and Cannot Do.
I Knew My Rights, So I Couldn’t Be Bullied
I was worried that being on Medicaid would mean I’d get second-class treatment. I learned about my rights. I have the right to be treated with dignity and respect. I have the right to a clear explanation of my treatment options. A doctor who accepts Medicaid cannot refuse to see me just because I’m on Medicaid. They also cannot charge me extra fees or co-pays beyond what my plan allows. Knowing these legally-protected rights gave me the confidence to expect—and demand—the same quality of care as any other patient.
How to File a Complaint Against Your Medicaid Managed Care Plan
The Complaint That Made Them Listen
My Medicaid Managed Care plan was terrible. They were slow to approve referrals and their customer service was awful. I felt trapped. I learned I could file a formal complaint, or “grievance,” against them. I went to my state’s Medicaid website and found the grievance form. I detailed all of my issues with specific dates and names. The formal complaint triggered an investigation by the state. A week later, I got a call from a high-level manager at my plan who was suddenly very eager to solve all of my problems.
The Renewal Trap: How to Navigate “Redetermination” So You Never Lose Coverage
The Packet That Could Have Ended Everything
Once a year, the Medicaid office sends out a “redetermination” packet to make sure you are still eligible. It looks like junk mail, and many people throw it away, which causes them to lose their coverage. This is the renewal trap. When my packet arrived, I treated it like the most important piece of mail I’d get all year. I filled it out immediately, attached my most recent pay stubs, and sent it back via certified mail. I didn’t give them any reason to close my case.
What to Do When Your Pharmacy Says a Drug Requires “Prior Authorization”
The Roadblock at the Pharmacy Counter
I went to the pharmacy to pick up a new prescription, and the pharmacist told me my Medicaid plan wouldn’t cover it without a “prior authorization.” It’s a common roadblock. I didn’t argue with the pharmacist. I knew it wasn’t her fault. I immediately called my doctor’s office. I told the nurse that the prescription required a prior authorization. She knew exactly what to do. Her office filled out the necessary forms and sent them to my Medicaid plan. A few days later, the drug was approved, and the pharmacy was able to fill it.
“My Doctor Stopped Taking Medicaid.” Your Rights to “Continuity of Care.”
The Rule That Let Me Keep My Doctor (For a Little While)
I was in the middle of treatment for a serious condition when I got a letter saying my specialist would no longer be accepting Medicaid. I panicked. I called my Medicaid plan and told them the situation. They explained my right to “continuity of care.” This rule allows a patient to continue seeing their current doctor for a limited time (usually 90 days) after the doctor leaves the network, to ensure their care isn’t dangerously interrupted. It gave me the time I needed to find a new in-network specialist and transition my care smoothly.
How to Switch Your Hated Medicaid Plan Mid-Year Using a “Good Cause” Reason
The Escape Hatch from My Bad Plan
I was stuck in a Medicaid Managed Care plan that I hated. The network was terrible, and they denied everything. I thought I had to wait until the end of the year to switch. I learned I could request a mid-year change for a “good cause” reason. I wrote a letter to the state Medicaid office explaining that my plan did not have a single in-network specialist for my rare condition within a 50-mile radius. This “lack of access to care” was a valid “good cause,” and they allowed me to switch to a better plan immediately.
The Secret to Getting Retroactive Coverage for Old Medical Bills
The Checkbox That Traveled Through Time
I ended up in the ER on May 1st. I was uninsured and got a huge bill. I applied for Medicaid on July 1st. On the application, there was a question that asked, “Do you have any unpaid medical bills from the last 90 days?” I checked “YES” and wrote down the date of my ER visit. When my application was approved, my coverage was made “retroactive” to May 1st. Medicaid went back in time and paid the bill from my ER visit, two months before I was even approved.
What Happens if You Get an Inheritance or a Settlement? How to Report It Correctly.
The Money That Could Have Messed Everything Up
I was on Medicaid, and I received a one-time settlement check from a small car accident. I knew I had to report it, and I was terrified it would make me lose my coverage. I called my caseworker immediately. I explained that it was a one-time payment, not regular income. She told me that while the lump sum would likely make me ineligible for the month I received it, I could re-qualify the very next month. Reporting it honestly and immediately was the key to avoiding any accusations of fraud and ensuring a smooth, temporary transition.
The Unspoken Rules of Communicating With Your Caseworker
How I Learned to Get What I Needed
My Medicaid caseworker was overworked and hard to reach. I learned a few unspoken rules to make our interactions better. First, I always used my case number in the subject line of my emails for a faster response. Second, I kept my voicemails short and to the point. Third, I never called multiple times in one day. Fourth, I was always, always polite and thanked her for her time. By making her job a little bit easier, she was much more willing to help me when I really needed it.
How to Get a Copy of Your Entire Medicaid File
My “Freedom of Information” Request
I was in a dispute with the Medicaid office, and I had a feeling they were missing key documents I had sent. I decided I wanted to see everything they had on me. I sent a formal, written request for a complete copy of my case file, citing my state’s Freedom of Information Act. They are legally required to provide it. When I received the file, I saw exactly which documents they had and which they didn’t. It gave me the information I needed to win my appeal.
The “State Ombudsman”: Your Secret Weapon for Resolving Impossible Problems
The Neutral Problem-Solver
I had a problem with my Medicaid plan that no one could solve. My caseworker couldn’t help, and her supervisor wasn’t calling me back. I was at a total dead end. I found the phone number for my state’s “Medicaid Ombudsman.” This is an independent, neutral office whose entire job is to help patients resolve complex problems with the system. I explained my situation to the ombudsman. He made one phone call to a high-level contact at the Medicaid office, and my “impossible” problem was solved in an afternoon.
How to Prove Your Income When You’re Paid in Cash
The Logbook That Became My Pay Stub
I worked as a cleaner and was paid in cash. I didn’t have pay stubs, which made applying for Medicaid tricky. I started a simple system. I got a spiral notebook and created a “cash income log.” Every time I was paid, I wrote down the date, the client, and the amount. It was my honest, contemporaneous record. When I applied for Medicaid, I submitted photocopies of my logbook pages along with a signed affidavit attesting to its accuracy. This simple, organized system was accepted as proof of my income.
“They Say I Committed Fraud.” What to Do When You Get a Scary Letter from Medicaid.
The Letter That Made My Heart Stop, and How I Handled It
I received a terrifying letter from the state, accusing me of potential Medicaid fraud because I had forgotten to report a small side job. I didn’t panic. I immediately called the investigator listed on the letter. I was honest. I explained it was an unintentional mistake, and I offered to provide all the documentation for that income immediately. I also offered to set up a plan to pay back any benefits I shouldn’t have received. My immediate cooperation and honesty showed them it was a genuine error, not intentional fraud, and we were able to resolve it without further penalty.
How to Find Your Local “Medicaid Navigator” for Free, Expert Help
The Free Guide I Found Online
The Medicaid application was long and confusing, and I was scared of making a mistake. I didn’t know where to turn for help. I went to Healthcare.gov, the official federal marketplace. There was a link on the homepage that said “Find Local Help.” I entered my zip code, and it gave me a list of organizations in my town with certified “Navigators.” These Navigators are trained experts who provide free, unbiased help with applications. I made an appointment, and a wonderful Navigator sat with me and guided me through the entire process.
The Most Common Reasons for Losing Coverage (And How to Prevent Them)
The Traps I Learned to Avoid
I asked my caseworker why most people lose their Medicaid. She said it’s usually for simple, preventable reasons. The number one reason is not returning the annual renewal packet. The second is not reporting a change of address, so the renewal packet gets lost in the mail. And the third is not responding to a “Request for Information” letter. I learned to watch my mail like a hawk, report any changes immediately, and respond to any letter from the state the day I receive it. These simple habits are the key to keeping your coverage.
How to Handle a Request for More Information (RFI) So It Doesn’t Delay Your Case
My “Same-Day Service” Rule
I received a “Request for Information” (RFI) from the Medicaid office. They needed a copy of my car registration to verify something. The letter gave me a 10-day deadline. I knew that waiting would just delay my case. I treated it with urgency. I immediately found the document, scanned it with my phone, and uploaded it to the online portal that same afternoon. I then called the main helpline to confirm they had received it. By providing “same-day service” on my RFI, I kept my application at the top of the pile.
Understanding the “Chain of Command” at the Medicaid Office
How to Climb the Ladder to a “Yes”
I wasn’t getting a straight answer from the first-level call center agent. I realized I needed to climb the chain of command. Level 1 is the call center agent. If they can’t help, I politely ask for Level 2, their direct Supervisor. If the supervisor is unhelpful, I ask for the contact information for Level 3, the county’s Program Director. And if all else fails, Level 4 is a formal grievance with the state’s Medicaid Ombudsman. Knowing this ladder gave me a clear path for escalating my problem until it was solved.
How to Request an “Expedited” Fair Hearing in an Emergency
I Couldn’t Wait 90 Days for My Hearing
My Medicaid plan denied a life-saving medication my son needed. I appealed, but they told me the wait for a “fair hearing” could be up to 90 days. We couldn’t wait that long. My son’s doctor helped us. She wrote a letter to the appeals board stating that a delay in treatment would cause “irreparable harm” to my son’s health. We submitted this letter with a formal “Request for an Expedited Fair Hearing.” The serious medical urgency of our situation got us a hearing within 72 hours, and the denial was overturned.
The Difference Between a Grievance and an Appeal (And Which One to File)
A Fight About Money vs. a Fight About Service
I learned there are two main ways to complain to my Medicaid plan, and using the right one is key. An Appeal is what you file when the plan refuses to pay for a medical service you think you are entitled to. It’s a formal disagreement about coverage. A Grievance is what you file when you are unhappy with the quality of your experience—a rude doctor, a long wait time, poor customer service. One is about money, the other is about service. Knowing the difference ensures your complaint goes to the right department.
What to Do if You Suspect Your Doctor is Committing Medicaid Fraud
The Bill for the Visit That Never Happened
I received an Explanation of Benefits from Medicaid showing my doctor had billed for a long, complex office visit on a date when I was out of town. It was clearly fraud. I knew I had a responsibility to report it. I called my state’s Medicaid fraud hotline. I provided the doctor’s name and the date of the fraudulent charge. Reporting it not only protects taxpayer money, but it also protected me from having a false service on my medical record. It was the right thing to do.
How to Get a “Single Case Agreement” to See an Out-of-Network Specialist
The Agreement That Let Me See the Best Doctor
My son needed to see a highly specialized pediatric surgeon for his rare condition. The number one expert in the country was not in our Medicaid plan’s network. We thought we were out of luck. But since there were no other doctors in our network who had her level of expertise, we were able to request a “Single Case Agreement.” This is a special contract where the Medicaid plan agrees to pay the out-of-network specialist at the in-network rate for this one specific case. It gave my son access to the best possible care.
A Guide to Your State’s Medicaid Manual (And How to Use It to Your Advantage)
I Read Their Rulebook, and Used It Against Them
I was in a dispute with my caseworker, and she kept saying, “It’s just our policy.” I decided to find that policy. I went to my state’s Department of Health website and found the public “State Medicaid Manual.” It was a huge, dense document, but it was their official rulebook. I used the search function to find the specific rule she was citing. I discovered she was misinterpreting it. In my appeal letter, I was able to quote the exact chapter and verse of her own rulebook back to her. She couldn’t argue with that.
How to Handle a “Continuing Disability Review” So You Keep Your Benefits
The Packet That Decided My Future
I had been on Medicaid due to a disability for several years. Then, a thick “Continuing Disability Review” packet arrived in the mail. It’s a process to determine if I was still medically eligible for benefits. I didn’t just fill it out; I built a case. I included a new, updated letter from my doctor detailing my ongoing limitations. I included a list of all my current medications and therapies. By providing overwhelming, current evidence of my disability, I made it easy for them to approve my review and continue my essential benefits.
The Power of Putting It in Writing: The Magic of Certified Mail
The Letter They Couldn’t Ignore
My phone calls to the Medicaid office were going nowhere. It was like my words just vanished into thin air. I decided to change my strategy. I wrote a formal, professional letter detailing my issue. I then spent the $8 at the post office to send it via Certified Mail with a return receipt requested. A week later, that little green postcard came back to me with a signature from the Medicaid office. It was my legal proof that they had received my letter. Suddenly, I had a paper trail they couldn’t deny.
How to Get Your Application Re-Opened Without Starting from Scratch
I Didn’t Have to Go to the Back of the Line
My Medicaid application was denied because I had forgotten to submit one document. I was dreading having to start the whole long process over again from the beginning. I called the Medicaid helpline. The worker told me that since it had been less than 90 days since the denial, I didn’t have to start over. I could simply submit the missing document along with a form requesting to have my case “re-opened.” This put my application back in the queue right where it left off, saving me months of waiting.
“I Moved.” A State-by-State Guide to Transferring Your Medicaid.
My New Address, My New Application
I was on Medicaid in Ohio and was moving to Kentucky to be closer to family. I learned a crucial fact: you cannot “transfer” Medicaid from one state to another. Each state runs its own program. Before I moved, I contacted the Kentucky Medicaid office to get their application. The day I established residency in my new state, I submitted the new application. I had to go through the whole eligibility process again. It’s a huge hassle, but it’s the only way to ensure continuous coverage when you move across state lines.
The Truth About “Lock-In” Periods for Managed Care Plans
The Plan I Was Stuck With (For a Little While)
When I first enrolled in Medicaid, I had 90 days to choose my Managed Care Plan. After that 90-day period, I was “locked in” to that plan for the rest of the year. I couldn’t switch to a different company just because I didn’t like them. The only way to change mid-year was if I had a “good cause” reason, like moving to a new county where my plan wasn’t available. Understanding this lock-in period made me take my initial choice of a plan very seriously.
How to Find Advocacy Groups That Will Fight for You for Free
The Army of Helpers on My Side
I was in a complicated fight with my Medicaid plan, and I felt outmatched. I searched online for “[My State] Medicaid Advocacy.” I found several non-profit groups, like the National Health Law Program and local disability rights organizations. Their entire mission is to fight for the rights of Medicaid patients. They provided me with free advice, helped me understand the legal jargon, and even helped me draft my appeal letter. These advocacy groups are an army of experts ready to fight for you.
What to Do if a Collection Agency Comes After You for a Medical Bill
The Collector Who Had No Power Over Me
A collection agency started calling me about an ER bill. I knew that since I was on Medicaid at the time of the visit, I should not have a co-pay. The doctor’s office had made a billing error and had never billed Medicaid. I sent a letter to the collection agency via certified mail. I stated that the debt was invalid because the provider had failed to bill my primary insurance, Medicaid. I told them to cease all collection activity. They knew they had no legal leg to stand on, and I never heard from them again.
The Step-by-Step Guide to Preparing for Your Fair Hearing
My Day in “Medicaid Court”
I was determined to win my “fair hearing.” I prepared for it like a lawyer preparing for a trial. Step 1: I got a copy of my entire case file from the Medicaid office. Step 2: I organized all my evidence—pay stubs, letters, etc.—into a neat binder with tabs. Step 3: I wrote out a simple, one-page summary of my argument. Step 4: I practiced explaining my case calmly and clearly. Being hyper-organized and prepared gave me the confidence I needed to present my case and win.
How to Report a Change in Household Size or Marital Status
The Life Change That Changed My Coverage
I was on Medicaid as a single person. Then, I got married. I knew I had to report this change in my household size and income immediately. I went to my state’s online Medicaid portal and used the “Report a Change” feature. I entered my new husband’s information and his income. This change meant that I no longer qualified for Medicaid. The system automatically transitioned me to a low-cost marketplace plan. Reporting the change promptly ensured I didn’t have any issues with fraud and made my transition to new insurance smooth.
The “Good Cause” Exemption for Not Cooperating with Child Support
The Rule That Kept My Family Safe
When I applied for Medicaid for my children, the application stated I had to cooperate with the state’s efforts to collect child support from their father. However, my ex-partner was abusive, and I had a restraining order against him. I was terrified that a child support case would force him back into our lives. My caseworker helped me apply for a “good cause” exemption. Because I could prove that cooperating could result in physical or emotional harm to me or my children, the state waived the requirement. It was a crucial protection.
Understanding Your Plan’s “Provider Directory” (And Why It’s Often Wrong)
The Ghost Doctors in the Machine
My Medicaid plan’s online “provider directory” seemed like a great tool. But I quickly learned it was often out of date. I would call a doctor listed as “accepting new patients,” only to be told they hadn’t taken Medicaid in years. I learned to never trust the directory completely. My new rule is to always call the doctor’s office directly to confirm two things: 1) “Are you currently in-network with my specific Medicaid plan?” and 2) “Are you currently accepting new patients with this plan?” It saves a lot of frustration.
How to Use Social Media to Get a Company’s Attention on a Medicaid Issue
My Tweet That Solved a Problem
My Medicaid Managed Care Plan had made a huge error, and their customer service call center was useless. After a week of getting nowhere, I tried a new tactic. I went on Twitter and sent a public tweet to the company’s official account. I wrote, “@BigInsuranceCo, I’m a Medicaid member in [My State] and I’ve been trying to resolve a serious issue (Case #123) for a week with no luck. Can someone from your social media team please help?” I had a direct message from a competent problem-solver within 20 minutes.
What “Medically Necessary” Really Means (And How to Prove It)
The Two Words That Unlock All Coverage
My Medicaid plan would only pay for services that were “medically necessary.” I learned this doesn’t mean “life or death.” It means a service is needed to “diagnose, treat, or ameliorate” a condition. The key to proving medical necessity is your doctor. When my plan denied my son’s therapy, I didn’t argue. I got his doctor to write a letter. The letter used the magic words: “This therapy is medically necessary to treat his diagnosed condition of…” That letter, from a medical expert, was the proof the plan needed to approve the service.
The #1 Mistake People Make When Their Application is Denied
The “No” They Take as Final
The biggest mistake people make when their Medicaid application is denied is giving up. They see the official denial letter and they think it’s the final word. It’s not. It’s just the first word. The denial letter is the starting pistol for the appeals process. It’s your legal right to appeal, and a huge percentage of appeals are successful, especially if the denial was due to a simple clerical error. Never, ever accept the first “no” as the final answer.
How to Get Help When Your English Isn’t Perfect: Your Right to an Interpreter
The Voice on the Phone Who Spoke My Language
My mother needed to apply for Medicaid, but she speaks very little English. She was scared she would misunderstand the questions. We called the main Medicaid helpline together. The very first thing I said was, “I need an interpreter in Mandarin, please.” Under federal civil rights law, the Medicaid office is required to provide free interpretation services. They connected us to a three-way call with a professional interpreter. The interpreter made sure my mother understood every question and that her answers were communicated accurately. It was her legal right.
The Ultimate Troubleshooting Guide for the Online Medicaid Portal
My Tech Support Guide for a Buggy Website
My state’s online Medicaid portal was a constant source of frustration. It was slow, buggy, and would crash all the time. I developed a troubleshooting guide. First, I would try using a different web browser (Chrome instead of Safari). Second, I would clear my browser’s cache and cookies. Third, I would try at a different time of day, like very early in the morning, when the site was less busy. And if all else failed, I would give up on the technology and resort to using the fax machine or going in person.
When All Else Fails: How to Contact Your State Legislator for Help
The Call That Finally Cut Through the Red Tape
I was in an impossible bureaucratic loop with the Medicaid office. I had been trying to solve a problem for six months and was getting nowhere. I was at my absolute wit’s end. I looked up the name of my local state representative. I called their district office. I calmly explained my situation to a staff member, called a “caseworker.” That caseworker made one phone call on my behalf to a special liaison at the Medicaid office. My six-month-long problem was solved in 48 hours. It was the nuclear option, and it worked.